Hire Terms & Conditions
DEFINITIONS
The ‘Hire Company’ is Lucky Note Design.
The ‘Client’ refers to any individual, couple or company hiring items from the ‘Hire Company’ who has signed the hire agreement.
The ‘Item/s' refers to all signage stands, table accessories and any other item from our ‘Hire' collection supplied to the ‘Client'.
CONDITIONS OF HIRE
The customer agrees to have read, understood and acknowledged all terms and conditions and by way of signature and making payment of the hire agreement, agrees to all clauses in this document.
To secure the items for your booking, the deposit needs to be paid by the due date given and a hire agreement signed that acknowledges you have ready and agree to our hire term and conditions. Should this not be actioned by the due date, the hire company has the right to hire any item/s to another client. Hiring of the item/s will begin from the commencement date specified by the hire company and shall be collected or returned to the hire company by the date specified by the hire company.
DEPOSIT
A non-refundable 50% deposit (50% of the total booking amount and security bond) is required at the time of the booking to secure your chosen item/s. The balance of the booking shall be paid by the client 14 days prior to the event date. All payments must be made by the direct deposit into the hire company’s bank account by the due date specified. Please note that should the final payment not be made 14 days prior to the event date the hire company reserves the right to no longer supply any item/s for the event. No deposit will be returned should this occur.
CANCELLATION POLICY
The client may cancel an order at anytime, but acknowledges they will forfeit all payments already made to the hire company (whether that’s full, or 50% deposit ) due to limited availability on our items. However, the payment for hire is transferable if your date moves and the item/s are available on the new date.
Cancellation of a booking due to weather, or any situation out of the control of the hire company, shall still be subject to the cancellation policy above. The hire company is in no way responsible for weather or client's personal situation that may cause the client to cancel their event or booking.
SECURITY BOND
Every item in our hire collection catalogue does require a security bond to be paid by the client and held by the hire company which will be returned until the safe return of all items in the same condition as were hired out to the client.
All bonds will return to the client minus any fee incurred either due to late fee/extension fee and breakage/damage fee.
The amount of bond held will be $100 for all signage stands, backdrops, wishing wells and signs. For all smaller styling accessories such, a $50 security bond will be held.
Any unreturned or unusable items will be charged to the client at a full replacement cost. The replacement cost will be outlined on your hire agreement.
HIRE PERIOD
The hire period is for 4 days. Longer periods can be arranged.
DELIVERY COLLECTION AND SETUP
Collection and return is from Mount Martha VIC 3934. The hire company does not post hire items. Hire items are not to be returned by courier or posted.
Fees will be charged to the client for any delivery and/or retrieval of item/s if this is arranged prior to the hire. This service is only available if the venue is within an 80 km distance from Mount Martha VIC. The fee will vary depending upon distance travelled from the hire company’s Mount Martha premises, amount of items hired, amount of setup required and installation time (if any). The client will be advised of the delivery/setup/retrieval fee once all hire item/s have been decided upon. This fee may be subject to change should the client then change the amount of item/s hired. Unless a setup fee has been charged and agreed upon by the hire company, the hire company in not responsible for the set up of item/s.
Delivery and retrieval will occur at the business/event venue location, at an agreed time (by appointment).
For those hire items available for client pick-up/ return, these shall be collected on an agreed day (by appointment) at an agreed time at the hire company’s Mount Martha location.
The hire period shall begin and end at the time of client pick-up and return at the location specified by the hire company.
LATE RETURN FEES
A return fee of $50 per day will be charged where the client does not return the item/s by the due date, outlined in the hire agreement.
DAMAGE, LOST, STOLEN OR UN-RETURNED ITEMS
Upon collection of the item/s and until the return of the item/s to the hire company’s premises, the client has full responsibility of all/any item hired.
The client shall protect the hire item/s from the elements during the time of hire. In poor weather conditions storage of the hire item/s may be necessary and is the responsibility of the client to see that the item/s are stored safely. Any item damaged from weather is the full responsibility of the client and shall be paid at full replacement cost to the hire company.
Any items collected and returned by the client shall be delivered back to to the hire company in a clean and well maintained condition. Should an item become damaged while in the possession of the client, it is the client's responsibility to notify the hire company immediately after the event should the item not be in a satisfactory condition. It is then at the hire companies discretion to charge the replacement fee which is outlined on every hire agreement specific to each item.
PHOTOS
The client consents to allow the hire company to use any images shown on social media that displays the creative use of the item/s hired while at the clients event. The hire company will endeavour to credit any photographers and other suppliers involved.
INSURANCE
Once item's are collected, the client assumes all responsibilities and liabilities relating to the agreed item/s while in their possession until they have been collected/received back by the hire company.
DISCLAIMER
The hire company shall in no way be held responsible or accountable for any injury, death or loss of income caused to the customer, guests, staff at event venues or any third parties or properties due to the hire item/s provided by the hire company.